faq

OggSync FAQ

Common questions and answers about OggSync:

Q) How much does OggSync cost?

A) $29/year subscription pays for continued development and author's kids education. There is a free 3 day trial. Download and try it.

Q) Does OggSync work with ActiveSync?

A) Yes, OggSync runs on your phone, and it updates the Microsoft Outlook data that resides on your phone. ActiveSync will detect these changes and update the Outlook Calendar on your PC.

Q) If I delete an event in Google (or Outlook) will the event be deleted in Outlook (or Google).

A) Yes, OggSync supports a full two way synchronization. If you edit an event, or you delete an event in one calendar, the changes will be propagated to the other calendar. OggSync is considering a "slave" or one way syncronization mode so that events may only be deleted from Outlook or Google, depending on your preferences. If you are interested in this feature, drop a note to support@oggsync.com.

Q) Does OggSync support a one way sync from Google?

A) Not directly, but it can be done. You will need to create a new gmail account for OggSync to use, then share your Google calendars with that Gmail account in READ ONLY mode. Then point OggSync at the read only gmail account.

Q) I've set up OggSync to sync a Google calendar, but events aren't appearing on my phone (or in Outlook).

A) In some cases we have observed that Google doesn't always report all of the events. If you think your calendar is set up correctly, try making an edit to one of the events and do a OggSync. If you notice that event appearing after your edit, it is because Google is not reporting all of the events in that calendar. If it continues to be a problem, send an e-mail to support@oggsync.com explaining your calendar.

Q) My calendar syncs fine, except for this one event, what do I do?

A) Take a screen shot of your event setup and e-mail it to support@oggsync.com.

Q) I'm using Google Hosted Domains, does OggSync support the calendars?

A) Not directly, but it can be done. Right now Google only allows syncing with their gmail.com domain. You need to acquire a gmail.com account, then share all the calendars you wish to sync with from your Google Hosted Domain to your gmail account. At this point, use OggSync as normal to sync your calendars.

Q) I've decided not to use OggSync and I want to get rid of all the Google events from my Outlook calendar, and all my Outlook Events from my Google calendar.

A) Do not uninstall OggSync until you have done this procedure. First, go to "Menu~Set Which Calendars Sync" and UNCHECK all of the calendars. Select save. Then perform a sync, all of your synced events should disappear from the appropriate side.

Q) From Outlook, How do I create a new event for a particular Google Calendar?

A) OggSync uses the Outlook "Category" to track which Google Calendar it belongs to (with the exception of the "default" Google calendar). Enter the name of the Google Calendar (Exactly) in the Category field in Outlook.

Q) From my Phone, how do I create a new event for a particular Google Calendar?

A) If your phone or PDA software doesn't allow you to edit the category of your event, you may try eXtreme Agenda to enter a new event and specify the Google Calendar name as a category.

Q) My times are off for one of my events, what do I do?

A) Do not attempt to manually fix them, instead report the problem along with a screen shot of the event details to support@oggysnc.com.

Q) When my phone is connected to my PC (over bluetooth or USB) and I select OggSync, it doesn't work, but it works if it's not connected.

A) You need to configure your connection proxy settings so you can access the Internet via your PC's Internet connection. This may require setting your Work Network to Internet proxy settings. Try to access the Internet use the web browser on your phone to verify your Internet connection is working.

Q) My question isn't covered in this FAQ, what now?

A) e-mail the question to support@oggsync.com